Training information – products and service updates.
Please be aware Thomson Reuters Westlaw alerts will be enhanced to include Lead Paragraph for NewsRoom content. All alerts with More or Most detail level selected on the alert delivery settings will have the lead Paragraph added automatically from the 22nd of April. This capability is already in place for Westlaw AU alerts. For more information on ...more
We are excited to share with you the detail on the enhancements released to Westlaw NZ in 2016. The Westlaw NZ 2016 Release Notes are available on the Training Page. We recommend you review the release notes and update any internal training material. We hope you enjoy your enhanced Westlaw NZ experience. We encourage you ...more
We are currently experiencing unresponsiveness and slowness with our Westlaw platforms. The issue is is being investigated as a high priority incident. We recommend utilising IP Access if available to you. There is currently no ETA for a fix, all updates will be posted here. We apologise for any inconvenience caused. Update: A fix has ...more
Customer Service Christmas/New Year hours We are closed on from Saturday 24th December through to Tuesday 27th December, and again on Monday January 2nd. On all other business week days through this period we are open from 8.00am – 8.00pm. For customer service please call 0800 10 60 60. For technical care please call 0800 ...more